Refund Policy

Last Updated: November 29, 2024

At IWEDEVELOP LLC, we are committed to delivering high-quality mobile application development services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for refunds and cancellations.

1. Service Categories

Our refund policy varies depending on the type of service purchased:

1.1 Custom Development Projects (Starter, Business Pro, Enterprise Solutions)

These are tailor-made application development services built specifically to your requirements.

1.2 Subscription Services (Maintenance Plans)

Ongoing monthly services for application maintenance and support.

1.3 One-Time Services (UI/UX Design, Consultation)

Single-instance services delivered on a project basis.

2. Custom Development Project Refunds

2.1 Initial Deposit Refund (Before Work Begins)

If you cancel your project before any work has commenced, you are eligible for a refund according to the following schedule:

• Within 48 hours of payment: 100% refund of deposit
• 48 hours to 7 days after payment: 75% refund of deposit
• After 7 days: 50% refund of deposit (administrative and planning fees apply)

2.2 Refunds After Work Has Begun

Once development work has commenced:

• Refunds are calculated based on work completed to date
• You will receive a refund for any portion of the project not yet completed
• A detailed breakdown of completed work will be provided
• All completed deliverables to date will be provided to you

2.3 Milestone-Based Projects

For projects with milestone-based payments:

• Each milestone payment becomes non-refundable once that milestone is approved and completed
• Refunds are only available for future, uncompleted milestones
• You must provide written notice of cancellation

3. Subscription Service Refunds

3.1 Monthly Maintenance Plans

• First Payment: Full refund available within 7 days if no services have been rendered
• Subsequent Payments: No refunds for the current billing period, but you may cancel at any time to prevent future charges
• Cancellation: Takes effect at the end of the current billing period
• Pro-rata Refunds: Not available for partial months

4. One-Time Service Refunds

4.1 UI/UX Design Packages

• Before Work Begins: Full refund available within 48 hours of purchase
• After Initial Concepts Delivered: 50% refund available if you're unsatisfied with the direction
• After Final Delivery: Revisions included per package terms; no refunds after final approval

4.2 Consultation Hours

• Unused Hours: Full refund for any unused consultation hours within 30 days of purchase
• Used Hours: No refunds for completed consultation sessions
• Rescheduling: Free rescheduling available with 24 hours notice

5. Satisfaction Guarantee

We stand behind the quality of our work. If you are dissatisfied with our services:

• Contact us immediately to discuss your concerns
• We will work with you to resolve any issues at no additional charge
• We offer reasonable revisions within the scope of the original agreement
• If we cannot resolve your concerns, we will discuss refund options

6. Non-Refundable Items

The following are not eligible for refunds:

• Third-party services or licenses purchased on your behalf (App Store fees, API subscriptions, etc.)
• Domain name registrations and hosting services
• Work completed and approved by you at project milestones
• Custom designs or code that have been delivered and approved
• Projects where source files have been delivered to you

7. Refund Request Process

To request a refund:

1. Contact us at [email protected] with your order details
2. Provide your reason for requesting a refund
3. Include any relevant documentation or correspondence
4. Our team will review your request within 3-5 business days
5. We will respond with our decision and next steps

8. Refund Processing

Once a refund is approved:

• Refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation when the refund is processed
• Please allow 5-10 business days for the refund to appear in your account (depending on your bank or credit card provider)

9. Disputes and Chargebacks

If you have a concern about a charge:

• Please contact us directly before initiating a chargeback
• We are committed to resolving any billing disputes fairly and promptly
• Chargebacks without prior contact may result in suspension of services and legal action to recover costs
• Disputed charges will be reviewed with supporting documentation

10. Project Delays

If we are unable to complete your project within the agreed timeline:

• We will notify you as soon as possible with an updated timeline
• If delays exceed 30 days beyond the agreed deadline, you may request a full refund
• Force majeure events (natural disasters, pandemics, etc.) may affect timelines and are excluded from this guarantee

11. Quality Issues

If the delivered work does not meet the specifications outlined in the project agreement:

• We will revise the work at no additional charge
• If issues cannot be resolved after reasonable attempts, a partial or full refund may be issued
• You must provide specific, documented examples of quality issues
• Subjective design preferences are not considered quality issues

12. Client-Caused Delays

If project delays are caused by:

• Lack of timely feedback or approvals from you
• Failure to provide necessary materials or information
• Frequent changes to project scope or requirements

No refunds will be issued, and additional fees may apply for extended project timelines.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified policy.

14. Contact Us